Account Questions

• How do I cancel my subscription?

  To cancel your subscription and stop all shipments of socks.  Please log into your account by clicking this link.

• How long does it take to ship?

  Orders typically ship same day or next day.  However, during holidays, it can add an additional 2-3 business days to our fulfillment center.  Please log into your account to get your delivery estimate.  https://diabeticsockclub.com/account/login

• I don't want socks every 30 days, how do I change the frequency of deliveries?

  We offer options to ship every 30, 60, 90, 120, and 180 days so you never have to worry about clean high quality socks again!  To update your delivery frequency, please log into your account or email us to update this for you.

• If I subscribe to auto ship am I obligated to get the same socks every time and the same color or can I change it with each sending of the socks?

  After you join our Autoship program and your account is created.  You'll be able to skip shipments, change styles, colors, and fully control which socks are sent on the schedule you prefer.  If you ever need help adjusting your account, please send an email to sam@diabeticsockclub.com

• Where is my order?

  To track your order, please log into your account here:  https://diabeticsockclub.com/account/login If you don't know your order number, please send us a message with the email you used when placing your order and we'll send you back your tracking number.